CANCELLATION & REFUND
There are so many situations in which we have to make changes or cancel the confirmed booking depending on the environmental or political changes. Although we try our level to avoid the changes or cancellations, so we have all the right to do it at anytime. Occasionally we have to make “Important Change” which is the change that is done before your departure, in conformity of the information that is shared by you at the time of booking your travel, according to that data; your confirmed travel has some dominant effect.
You will be informed in advance when any changes are made by us. If airlines confirms then we will be offering you some options like other date or routing and other options on same cost as well as standard. If we the time permits, we will be offering you some options like:
- Accepting the modified adjustments or
- If available you can go for alternative trip with same standard of your original booking. But your alternative trip will be considered as new and fresh purchase and we will definitely going to talk to airlines to give you some refund or compensation on your existing booking. As per your convenience you can go for any other option available with us, if you don’t want to go with option we are offering you. You have to pay as per the option you choose or for the adjustments.
- You will be receiving full refund from us on your cancellation or cancelling but this depends on airlines, if they permit us to refund you the full amount.
Note: The changes or modifications specified above does not consider at the time of minor changes.
At the time when airline make any changes or do any cancellation which is certainly not under the control of JourneyCook and whose results are unavoidable even with all the care. In these circumstances, we are not going to provide any compensation or take any responsibilities of options mentioned above.
In the case of reimbursement, we can talk to airlines on your behave and request them to offer you some compensation. But we cannot take any responsibilities or guarantee regarding the refund and compensations as it totally depends on airlines.We are nowhere responsible for the compensations mentioned above in the case of your failure to put up with all the requirements needed by us at the time of booking like paying on time.
Cancellations and alternation deducible to you
If it is specially mentioned that the booking of airline tickets and vacation packages are refundable then only you are going to get a refund at the time of cancellation. Every cancellation is to be done on phone calls only, as all the compensations are controlled in a format which is already set. Once the cancellation request is submitted by you, after that you are going to receive a notification via email to acknowledge your request. This email is only for notifying you that we have receives your cancellation request but it doesn’t qualify you for a refund. Depending on the fare rules we have to coordinate with the airlines and other connected suppliers to make a waiver and forward your refund request, if incase fare rules permit us. Refund can take 4-6 business weeks minimum as cancellation depends on fare rules.
OUR POLICIES ARE CUSTOMER FRIENDLY
JourneyCook believes in maintaining a lifelong relationship with every customer and try to offer affordable deals and packages that will make their customer’s pocket happy. The services we offer are:
We are one of the finest online air-ticket booking service provider. JourneyCook offers ultimate cheap packages with great tour and travel deals for any sort of traveling. Customers get great offers not only on air tickets but also on hotels and plenty of other amenities that will make your vacation package worthy. Our motto is to serve every customer in highly professional manner and to maintain that reputation we keep on updating the holiday packages so that traveler can check online and plan their travel accordingly. Get in touch with our travel experts to get extra benefits on your trip.
Booking Holiday packages with JourneyCook
JourneyCook offers unmatched holiday packages to their customers. Offering pocket friendly deals is our main motto. With the thought of providing ultimate services to our customers and great experience, we try to offer holiday packages that have all the necessary requirements with affordable prices.